Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control

and is assessed by your local customs office. Customs policies vary widely for every country so

please check with your local customs office directly to see if they apply duties and taxes to your

Purchases. If your order is from the USA then the printing produced will be from the USA.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your

neighbor’s, get in touch with us at : 

• 📧 MagnoliaCreastionsStore@gmail.com ( with your order number.)
• Subject: Order Missing | Correct Address | Order #
• ✍️In the body of the email provide your physical address and inform us if you have already contacted to local postal office, what's the address and phone number of the postal office you contacted and what was said in regards to your package. 
• Add your contact name and phone number information incase the phone number on the order form is incorrect.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Shipping Transit expectations-

All physical products are printed at the printing facility and as a on-demand product the shipping times should be added on top of the fulfillment. Possible shipment delays may happen (postal strikes, weather etc..)

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to the Store. 

THe store will reach out to the customer via the information provided in the order within 20 days of the email.

Unclaimed returns get donated to charity after 30 days.

Damaged - 

The customer has to contact the store in case they receive a damaged item. That’s within 7 days after the misprinted/damaged/defective item has been received to allow for the store to review concern and act on it. The customer must email the store using the contact information provided and using the Subject line instructed and details including attaching JPEG, PNG, PDF images of damage.

Wrong Address - 

If a customer provides an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. The customer will be responsible for reshipment costs once we have confirmed an updated address (if and as applicable).

Unclaimed -

 Shipments that go unclaimed are returned to the printing facility and the customer will be liable for the cost of a reshipment to the customer (if and as applicable).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Order was lost in transit -

All orders have their shipping methods and have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and still hasn’t arrived:

Step 1: Make sure that the order is actually lost in transit

Find the tracking link in one of our order notification emails and look at the tracking log.

If you see limited or no entries in the tracking log, the package was most likely lost in transit (jump to Step 2).

If you do see entries in the tracking log, then it is advised to wait a little longer, it might just be stuck at some point during the delivery. Please give a couple of more days for the package to show up. If the package still hasn’t arrived, let the store know no later than 30 days after the estimated delivery date.

Be mindful of the events that may impact shipping times and communicate any possible delays expected in your area when contacting the store.

Step 2: Confirm the shipping address if it’s past the estimated delivery time

Double-check the shipping address you used for this order. Let the store know if it was correct or send the store the updated address.

• If the address was correct,and if the package still hasn’t arrived, then we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package.
• If the address was incorrect, then the package will be sent back to the printing address.

If a customer provides an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. The customer will be responsible for reshipment costs once we have confirmed an updated address (if and as applicable).

and when we receive the returned package the store may contact you for an updated address. 

If we don’t receive the package, then you’ll have to submit a new order to replace the original.

Step 3: Submit a problem report

It would also be good to double-check that as the customer you get in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order.